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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

2. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Lync Server are not supported.
B) Different Presence client software are supported on Avaya Agent Desktop.
C) Agent Desktop does not support co-resident Skype for Business client software.
D) Microsoft Skype Server are not supported.

3. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Workforce Management package
B) Quality Monitoring package
C) Automated Quality Monitoring package
D) Workforce Optimization package

4. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording
B) Avaya Contact Recording Advanced
C) Avaya Enhanced Contact Recording
D) Avaya Basic Contact Recording

5. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya IX™ Workforce Engagement
C) Avaya IX™ Workspaces
D) Avaya Breeze® Platform

Solutions: