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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which two elements of financial management for IT services are mandatory?

A) Costing and charging
B) Budgeting and accounting
C) Budgeting and charging
D) Accounting and charging

2. What is the BEST description of a change proposal?

A) An RFC that must be implemented as soon as possible
B) A justification for a change with significant cost or risk
C) Any request for change (RFC. submitted to change management
D) An authorised change submitted to release and deployment

3. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A) The process owner
B) The service owner
C) The customer
D) The IT director

4. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Demand management
B) Risk management
C) Service level management
D) Financial management

5. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service transition
B) Service operation
C) Continual service improvement
D) Service design

Solutions: