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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which role is accountable for the operational management of a process?

A. Change manager
B. Process practitioner
C. Service manager
D. Process manager

Question 2

Which role is responsible for carrying out the activities of a process?

A. Change manager
B. Process practitioner
C. Service manager
D. Process owner

Question 3

Which process would be used to compare the value that newer services have offered over those they have replaced?

A. Service catalogue management
B. Capacity management
C. Service portfolio management
D. Availability management

Question 4

Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A. All of the above
B. 2 and 3 only
C. 1 and 2 only
D. 1 and 3 only

Question 5

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A. Service transition planning and support
B. Service level management
C. Change management
D. Design coordination

Solutions: