Exam Name: ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版)
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ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Value System and Practices | - ITIL guiding principles in delivery
|
| Topic 2: Practices Supporting Create, Deliver and Support | - Service Management Practices
|
| Topic 3: Value Streams for Service Management | - Service value stream design
|
ITIL-4-Specialist-Create-Deliver-and-Support日本語 Practice Questions: FAQ
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This package includes 74 practice questions for the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
The ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) practice questions are organized around the official exam objectives. Key topics include:
- Value Streams for Service Management ()
- Practices Supporting Create, Deliver and Support ()
- Service Value System and Practices ()
Clear topic organization makes the material easy to navigate from day one.
The ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam contains 40 questions, and you will have 90 minutes minutes to complete them. Practicing within these limits turns pacing into second nature.
The ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam requires a score of 70% (typically 28/40) to pass, and the official registration fee is Varies by region (approximately £350–£500 GBP equivalent). Planning around both figures keeps your preparation grounded.
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ITIL 4 Foundation certification is required before taking this exam.
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ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) Sample Questions:
あるソフトウェア開発会社は、新規サービス開発のためのバリューストリームを構築することで、サービス提供の改善を目指しています。同社は、サービス提供のスピードと品質のバランスを取ることを目指しています。この目標を達成するために、バリューストリームをどのように構築すべきでしょうか？
- A. サービス作成に関わる各チームの個別のバリューストリームを定義し、最適化する
- B. サービスの品質とコストの変動を可能にする
- C. 包括的で複雑なシミュレーションを使用してワークフローをテストします
- D. ワークフローにフィードバックループとエスカレーションメカニズムを統合する
Correct Answer: D 🗳️
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結果に基づく測定とレポートの例はどれですか?
- A. クローズしたインシデントに対する顧客満足度の測定と報告
- B. サプライヤー関連のサービス中断回数の測定と報告
- C. サービスデスクスタッフの労働時間を測定し報告する
- D. 顧客やユーザーにサービスを提供するコストの測定と報告
Correct Answer: A 🗳️
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サービスプロバイダーは、一部のインシデントについて、インシデント解決目標の達成に苦戦しています。サービス管理ツールによって生成されたレポートによると、解決に要する時間が合意よりも長くなるケースが多く、その原因は3つのケースに分かれています。インシデント解決には変更の実施が必要、社内のソフトウェア開発チームが関与、外部サプライヤーが関与する、といった状況です。サービスプロバイダーは、この状況を改善するために何をすべきでしょうか？
- A. インシデント解決目標を確認する
- B. 変更有効化プラクティスを確認する
- C. インシデント管理の実践を確認する
- D. インシデント解決バリューストリームを確認する
Correct Answer: D 🗳️
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競争優位性を維持するために、ある組織の経営陣は、製品イノベーションを顧客に迅速に届けることに注力しています。あるチームは、この目標達成に向けてバリューストリームマッピングをどのように活用できるかについて議論しています。チームは、エンドツーエンドのバリューストリーム全体を改善したいと考えています。
バリューストリーム全体を改善する可能性が最も高い改善はどれですか?
- A. プロジェクトの環境提供にかかる時間を短縮
- B. 変更の評価と承認にかかる時間を短縮
- C. 開発チーム内の専門家間の引き継ぎを最小限に抑える
- D. 継続的インテグレーション/継続的デリバリーパイプラインの設計
Correct Answer: D 🗳️
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サポート活動を専門チームから最前線のチームまたはユーザーに移行することで、インシデント解決時間を改善するのに役立つアプローチはどれですか?
- A. ロボティックプロセスオートメーション
- B. 最も短い項目を先頭にする
- C. 群れ
- D. 左シフト
Correct Answer: D 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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