Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Applications
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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| RightNow CX Cloud Service Overview | - Cloud service architecture and components - Core concepts of Oracle RightNow CX |
| Integration and Extensibility | - APIs and customization options - Integration with external systems |
| Knowledge Management | - Content creation and publishing - Knowledge base structure and maintenance |
| Reporting and Analytics | - Standard reports and dashboards - Analytics and performance tracking |
| Customer Portal and Experience | - Customer interaction channels - Self-service portal configuration |
| Agent Desktop and Service Console | - Agent workspace navigation and usage - Case management processes |
| Administration and Configuration | - User and role management - Business rules and workflow configuration - Site configuration and setup |
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