Exam Name: ITIL 4 Specialist: High-Velocity IT
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Check Updated on: Oct 05, 2026
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?
- A. By ensuring that the organization's technology architecture is aligned with its product and service architecture
- B. By reviewing the 'definition of done' to ensure that response times are included
- C. By collecting information from customers and other stakeholders to fully understand the requirements and environments
- D. By establishing acceptance criteria in line with customer requirements
Correct Answer: C 🗳️
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An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?
- A. Empower employees to mitigate risks associated with routine operational tasks
- B. Ensure the governing body owns risks that present an existential threat
- C. Ask business unit managers to define their units' risk capacity and appetite
- D. Establish automated controls to ensure compliance with security policies
Correct Answer: B 🗳️
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Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based
- A. 3 and 4
- B. 2 and 3
- C. 1 and 4
- D. 1 and 2
Correct Answer: C 🗳️
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An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
- A. IT transformation
- B. High velocity IT
- C. Digital transformation
- D. Digital organization
Correct Answer: A 🗳️
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Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?
- A. Co-created value
- B. Fast development
- C. Valuable investments
- D. Resilient operations
Correct Answer: D 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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