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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
B) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
C) The Energy and Utilities Cloud data model is required for OmniStudio.
D) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.

2. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Customer satisfaction surveys
B) Payment reminders
C) Electronic funds transfers
D) Rate change notifications

3. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Use the Create Payment Plan action in the Contact Center Console.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

4. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Configure Prince Quote (CPQ)
B) Energy and utility Base
C) Contract Lifecycle Management (CLM)
D) Service Cloud

5. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A) Billing related data
B) Contact data
C) Meter reading data
D) Caserdated data

Solutions: