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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers

A. Does the team need front-end development capabilities?
B. Run a Requirements Gathering Workshop to start creating the build requirements
C. Run a Consequence Scanning Workshop to understand the impact of the work
D. Speak with a Legal Expert in regards to HIPPA and PHI Data
E. Run a Journey Mapping Workshop to understand the users' interactions with the system

Question 2

A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

A. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
B. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
C. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
D. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.

Question 3

A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?

A. Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom- built marketing tool so it is no longer tightly tied to the storefront.
B. Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.
C. Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement.
D. Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.

Question 4

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

A. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
B. The Service Agent cannot order on behalf of the customer if the customer is offline.
C. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
D. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

Question 5

Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers

A. Curate tiered experiences in Marketing Cloud
B. Segment Individuals within CDP C.Q Segment Journeys within CDP
C. Create Journeys by tiers in Marketing Cloud
D. Curate tiered experiences in Loyalty Management

Solutions: