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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist is assisting Universal Containers with troubleshooting an agent. The Agentforce Specialist notices that the agent is not using topic actions in the desired sequence, causing inconsistent outcomes. Which technique should the Agentforce Specialist recommend to ensure deterministic control over the order in which actions are executed?

A) Specify the order of actions.
B) Specify custom variables and filters.
C) Specify the large language model (LLM) provider and version.

2. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

A) Call Summary
B) Sales Summary
C) Call Explorer

3. An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action. How should the Agentforce Specialist include these instructions on a new line in the prompt template?

A) Use curly brackets {} to encapsulate instructions.
B) Make sure merged fields are defined.
C) Surround them with triple quotes (""").

4. Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

A) Create a connection between Salesforce and the Slack workspace.
B) Create an embedded service deployment and connection between Salesforce and the Slack workspace.
C) Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.

5. Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce.
The team wants a standard, clicks-only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?

A) Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.
B) Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.
C) Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.

Solutions: