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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Rearrange roles within the team by adding members
B) Appoint an assistant team leader to track the struggles and report back
C) Research the problem and impose a solution
D) Ask questions and help team members talk through the problem

2. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

A) X and Y hierarchy
B) Two factor theory
C) Maslow's hierarchy of needs
D) Bigelow's three factor theory

3. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Self-managed teams
B) Production teams
C) Virtual teams
D) Problem-solving teams

4. What defines acceptable standards of behavior that are shared by group members?

A) Group norms
B) Group roles
C) Group status
D) Group conformity

5. If a work group's goal is to share information, what is a work team's goal?

A) To create collective performance
B) To maximize individual inputs
C) To reduce costs
D) To maximize random and varied skills

Solutions: