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Avaya Workforce Engagement Support Certified Sample Questions:

1. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A) The SR validator attempts to fix any issues it finds
B) The server group and server type are automatically detected by the SR Validator
C) All server validation information is maintained on a separate logging server
D) The SR validator compares the current installation and configuration to the requeriment file for that server

2. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A) It removes all the data associated with a recording file when necessary.
B) It deletes the oldest recordings from the drive to make free space for the new recordings
C) It monitors the call buffer to ensure that there is enough free space to.
D) It is used to define and configure disk partitions used for storing.

3. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
B) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
C) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
D) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.

4. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Quality Monitor
B) Record
C) Store/Archive
D) Replay

5. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an incoming call that is put on hold, only the customer side will be recorded.
B) An internal call will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

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