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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Workforce Management
B) Quality Management Edition
C) Desktop Trigger
D) Recorder Edition
E) Standard Edition

2. Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)

A) Select Edition
B) Essential Edition
C) Preferred Edition
D) Server Edition
E) Basic Edition

3. A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

A) Avaya DECT-6 wireless endpoints
B) Avaya J-169 desk phones
C) Avaya Vantage K165 endpoints
D) Avaya Aura
E) Avaya IP Office TM

4. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Quality management
B) Supervisor actions
C) Report creation
D) Web communications
E) Inbound email processing

Solutions: