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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?

A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
B) IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
C) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module

2. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR agent is in After Call Work (ACW).
B) CCR Agent is checked on the user's telephony tab.
C) All of the CCR licenses are being used.
D) The CCR Agent is not an CCR administrator.
E) The CCR Agent is not logged into the phone.

3. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Phones may need to be upgraded increasing downtime.
B) Older IP Office applications may not be supported.
C) Telephone and system features may have changed between loads.
D) All licenses will need to be renewed.
E) Hardware may not be compatible with the new version of IP Office.

4. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A) Voicemail Display
B) Visual Voice
C) Integrated Messaging
D) Universal Messaging Service

5. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Preferred Edition and IP Office Advanced Edition
B) IP Office Advanced Edition
C) IP Office Preferred Edition
D) IP Office Essential Edition
E) IP Office Basic Edition

Solutions: