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Apple Macintosh Service Sample Questions:

1. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The MacBook requires more RAM.
B) The MacBook optical drive is malfunctioning.
C) The MacBook requires a firmware update.
D) The Combo drive is not capable of burning DVD's.

2. You are attempting to power a Mac mini (original) with an 85 Watt power adapter. Will this work?

A) Yes
B) No

3. What is the first step to take if you have a Mac that constantly ejects any CD / DVD that is inserted?

A) Disconnect all peripheral devices, especially the mouse.
B) Replace the optical drive cable.
C) Replace the optical drive.
D) Replace the logic board.

4. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook?

A) Power adapter
B) Logic Board
C) SDRAM
D) Speaker
E) Hard Drive

5. Which of the following safety issues applies to the iMac (Mid 2007)?

A) Liquid coolant spillage
B) Fragile glass panel breakage
C) High voltage CRT discharge
D) Thermal grease toxicity

Solutions: