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BBPSD Customer Service Sample Questions:

1. Customer information should be collected by a shop:

A) If a customer appears to be one who will return to the shop.
B) The first time the customer comes into the shop.
C) Once you are aware that the customer is a regular shopper.
D) When the customer makes his first purchase.

2. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Written communication.
B) Phone communication.
C) Face-to-face communication.
D) Internet communication.

3. Doing more than one task at a time is known as:

A) Activity scheduling.
B) Multitasking.
C) Efficiency tasking.
D) Sequential tasking.

4. For organisations to improve their customer service they need to:

A) Gather information when a customer may not return.
B) Gather information when they first meet a customer.
C) Gather information from regular customers.
D) All of the above.

5. Market segmentation occurs when customers are sub divided into:

A) Smaller groups to distinguish purchaser behaviour.
B) The same groups.
C) Different marketing areas.
D) None of the above.

Solutions: