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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A) design
B) delivery
C) operations
D) process

2. A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

A) between 5-6 years
B) Within the first year
C) between 1-2 years
D) between 2-5 years

3. Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO

A) revenue
B) sales volume
C) net profit
D) costs of goods sold

4. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 7?

A) business process criteria
B) learning and growth criteria
C) finance criteria
D) customer criteria

5. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) yes- operations management ensures there are sufficient goods produced to meet customer demand
B) no - operations management can also be concerned with the creation of intangible goods
C) yes- operations management is ensuring a company has the correct resources to create goods
D) no- operations management is concerned with ensuring the organisation is profitable

Solutions: