Exam Name: Operational Foundations for Cisco Service Provider Core Networks
Certification Provider: Cisco
Corresponding Certification: Cisco Specialist
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Cisco 642-770 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident and Problem Management | 25% | - Incident Detection, Logging, and Classification - Root Cause Analysis and Problem Resolution - Escalation Procedures per SLA |
| Topic 2: Change and Release Management | 20% | - Risk Assessment and Implementation Planning - Change Request Lifecycle - Post-change Verification and Documentation |
| Topic 3: Troubleshooting Methodologies | 10% | - Systematic Troubleshooting Approach - Documentation and Knowledge Transfer - Layer 2/3 and Service-Specific Issues |
| Topic 4: Network Monitoring and Management Tools | 20% | - Cisco IOS / IOS XR Management Features - SNMPv2/v3, Syslog, and NTP - Performance Monitoring and KPI Tracking |
| Topic 5: Service Provider Network Operations Environment | 25% | - ITIL-aligned Operational Processes - IP NGN and Service Provider Core Architecture - Network Operations Center (NOC) Structure and Workflows |
Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:
You have just completed periodic trend analysis of the network traffic. The trend is within expectations and within current network capacity. What should be the next step?
- A. Begin service take-up trend analysis.
- B. Formal notification of the results to capacity planning and network engineering continue monitoring.
- C. Nothing - continue monitoring.
- D. Documentation of the trend analysis results - continue monitoring.
Correct Answer: D 🗳️
You are troubleshooting a DNS problem and need to capture and analyze UDP packets on an IBM server running AIX 6.1 software.
Which built-in utility can you use to capture and view packets that enter and exit this server?
- A. snoop
- B. capture
- C. udpdump
- D. sniff
- E. Wireshark
- F. tcpdump
Correct Answer: F 🗳️
Which commands could be used to verify that the software upgrade change was completed properly on a Cisco IOS router?
- A. show version
- B. show software version
- C. show disk
- D. show upgrade complete
- E. show target configuration
Correct Answer: A 🗳️
When a traceroute is executed, if a packet does not return within the expected timeout window, what is printed to the screen?
- A. an asterisk (*)
- B. an exclamation point (!)
- C. TTL expired
- D. Time Out
- E. a period (.)
Correct Answer: A 🗳️
While troubleshooting network issues, which of these can a ping test be used to determine?
- A. network jitter
- B. network routes
- C. connection timing
- D. whether a device can communicate with another device over the network
- E. the network path that packets take as they are forwarded in the network
Correct Answer: D 🗳️
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