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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) busy hour call attempts
B) number of call and ECC variables
C) number of skill groups per agent
D) number of agents
E) number of call types

2. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP IVR CTI ports
B) Cisco Unified IP phone built-in-bridge
C) Cisco Unified Communications Manager CTI route points
D) Cisco Unified Communications Manager software conference bridge resources

3. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
B) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
C) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
D) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.

4. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you view agent and team statistics from the desktop.
B) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
C) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
D) Cisco Agent Desktop lets you transfer calls by using a dial pad.

5. In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

A) Agent reporting capacity in WebView decreases.
B) Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
C) Agent capacity on the Cisco Agent Desktop servers decreases.
D) Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.

Solutions: