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CompTIA 220-701 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operational Procedures- Best Practices
  • 1. Safety and environmental procedures
    • 2. Professional communication and documentation
      - Troubleshooting Methodology
      • 1. Structured problem-solving approach
        • 2. Customer support and escalation
          Topic 2: Operating Systems- Windows Operating Systems
          • 1. Installation and configuration
            • 2. System tools and maintenance
              - Other Operating Systems
              • 1. Basic Linux and Mac OS concepts
                • 2. File systems and user management
                  Topic 3: Networking- Network Technologies
                  • 1. TCP/IP fundamentals
                    • 2. Wireless networking basics
                      - Network Troubleshooting
                      • 1. Basic network tools and utilities
                        • 2. Connectivity diagnostics
                          Topic 4: Hardware- Hardware Installation and Configuration
                          • 1. Installing and upgrading components
                            • 2. BIOS/firmware configuration basics
                              - PC Hardware Components
                              • 1. Motherboards, CPUs, memory, and storage devices
                                • 2. Expansion cards and peripherals
                                  Topic 5: Security- Security Implementation
                                  • 1. User authentication and access control
                                    • 2. Workstation security configuration
                                      - Security Fundamentals
                                      • 1. Threats and vulnerabilities
                                        • 2. Basic security practices

                                          CompTIA A+ Essentials (2009) Sample Questions:

                                          A laser printer prints pages with a gray background. Which of the following is the MOST possible cause of the problem?

                                          • A. Transfer roller
                                          • B. Fuser
                                          • C. Paper type
                                          • D. Print head
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Which of the following devices is MOST likely associated with MIDI?

                                          • A. Synthesizer
                                          • B. Microphone
                                          • C. Webcam
                                          • D. Modem
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Which of the following network topologies is characterized by a central server and unique connections to all clients?

                                          • A. Ring
                                          • B. Bus
                                          • C. Mesh
                                          • D. Star
                                          Reveal Solution  Discussion  0

                                          Correct Answer: D  🗳️

                                          Which of the following network media types uses laser light to carry the information?

                                          • A. RG-6
                                          • B. IEEE 1394
                                          • C. Fiber
                                          • D. STP
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C  🗳️

                                          A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?

                                          • A. Replace the video card on the laptop.
                                          • B. Adjust the BIOS settings for external display.
                                          • C. Press the appropriate function + monitor key.
                                          • D. Update video drivers for the video card.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C  🗳️

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