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HP Selling HP Servers, Converged Systems and Services Sample Questions:

1. A customer is considering either HP Proactive Care or HP Proactive Care Advanced services for their solution. Which benefit does Proactive Care Advanced offer that Proactive Care does not?

A) software documentation updates and access to technical resources
B) a dedicated account support manager (ASM) and 24x7 monitoring
C) health scans and collaboration with third-party vendors
D) hardware support and 24x7 coverage window

2. HP OneView provides simplified and consistent management across server, storage, and networking. Which business benefit does this provide SMB customers?

A) increases the agility of server administrators
B) modernizes the booting process
C) automates all server operations
D) embeds server management

3. Which HP server type is targeted specifically at the Service Provider customer segment?

A) Standard Density Optimized Servers
B) Tower servers
C) Workload (WL) Optimized Rack Servers
D) Volume Rack Servers

4. A customer tells you that the warranty will provide sufficient services for their company. Which customer requirement cannot be met through a warranty?

A) replacement of defective parts
B) new parts that use the default configuration
C) escalation management
D) coverage window from 8AM to 5PM

5. In an outcome-based conversation with a Building Momentum Customer, which question is most appropriate for qualifying the customer?

A) Have you explored the use of shared network storage?
B) When did you last upgrade to the latest server technology?
C) How do you plan to retain your existing customers?
D) Have you considered collaboration as a means to increase workforce productivity?

Solutions: