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IBM P2080-034 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Implementation- Data integration
  • 1. External system integration
    • 2. API usage and integration points
      - Deployment and troubleshooting
      • 1. Installation basics
        • 2. Debugging and monitoring
          Topic 2: Portal Management- Configuration and administration
          • 1. System maintenance
            • 2. Portal setup
              - User and role management
              • 1. Access control configuration
                • 2. Security settings
                  Topic 3: Eventing and Data Analysis- Reporting and analytics
                  • 1. Standard reports and dimensions
                    • 2. Metrics and KPIs
                      - Event definition and configuration
                      • 1. Event rules and triggers
                        • 2. Business process scorecards
                          Topic 4: Tealeaf Fundamentals- Session replay and customer experience tracking
                          • 1. Hit attributes and session concepts
                            • 2. Replay data structure
                              - Tealeaf architecture and components
                              • 1. Data capture mechanisms
                                • 2. Core CX architecture overview

                                  IBM Tealeaf Technical Mastery Test v1 Sample Questions:

                                  1. A Count Event could be used to record any of the following EXCEPT:

                                  A) How many times an error code is displayed
                                  B) How many customers logged in
                                  C) The abandoned cart amount
                                  D) How frequently visitors see an out of stock message


                                  2. Which of the following is a best practice for creating Process Scorecards:

                                  A) You should only use compound sequence Events for all process steps
                                  B) When you first deploy a new Process Scorecard, the grading should reflect the most stringent goals of your company.
                                  C) Your process steps should include any possible step that the visitor could take to complete the process
                                  D) Only use steps from the main process flow


                                  3. A ___________ is defined as an Event (or set of Events) that defines an error that causes
                                  the visitor to drop off the process, as defined in a business process scorecard.

                                  A) Proceed Step
                                  B) Missing Step
                                  C) Failure Step
                                  D) Abandonment Step


                                  4. What questions should you NOT ask to define an event?

                                  A) Where is the data displayed?
                                  B) How should the event be counted and valued
                                  C) How will the event be used?
                                  D) None of the above


                                  Solutions:

                                  Question # 1
                                  Answer: C
                                  Question # 2
                                  Answer: D
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: D

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