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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Diana works as a customer service representative for a large e-commerce company. One day, she accidently modified the order details of a customer without their permission Due to this error, the customer received an incorrect product. Which information security principle was breached in this case7

A) Availability
B) Confidentiality
C) Integrity

2. What risk treatment option has Company A Implemented If it has decided not to collect information from users so that It is not necessary to implement information security controls?

A) Risk avoidance
B) Risk modification
C) Risk retention

3. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?

A) Skyver did not determine differing team needs in accordance to the activities they perform and the intended results
B) Lisa did not take actions to acquire the necessary competence
C) The effectiveness of the training and awareness session was not evaluated

4. Based on scenario 5. Socket Inc. decided to use cloud storage to store customers' personal data considering that the identified risks have low likelihood and high impact, is this acceptable?

A) No. because the identified risks fall above the risk acceptable criteria threshold
B) Yes. because the calculated level of risk is below the acceptable threshold
C) No, because the impact of the identified risks is considered in he high

5. Based on scenario 7. what else should Texas H&H Inc. do when responding to the incident?

A) Record and document the incident which serves as input for future corrective actions
B) Communicate the updated Information security policy only to the top management of the company
C) Decide to stop using cloud services in order to eliminate the risk of similar incidents happening in the future

Solutions: