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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Who is responsible to prepare the initial Project Plan for Gate 4 approval?

A) Operations Manager.
B) Bid Manager.
C) Operational Delivery Team.
D) Tender Project Manager or Transition Manager.

2. What is the difference between Project Governance and Operational Interaction according to the Operations Model?

A) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.
B) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
C) Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.
D) Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.

3. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Strategic planning, Marketing and Network Planning.
B) Strategic planning, Capacity Planning and Customer Care.
C) Marketing, Sales and Customer Care.
D) Strategic planning, Marketing and Billing.

4. What is the difference between a function and an organisation within the Operations Model?

A) A function in the Operations Model is a pure functional view, an organisation describes a organizational structure based on functions.
B) A function in the Operations Model is a specific role within the organization, an organization is a group of functions.
C) A function in the Operations Model is related to a process within a set of processes, an organization is the set of processes related to different functions.
D) The terminology function and organization address respectively tasks and processes within the Operations Model.

5. What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A) Failure to update the network configuration database.
B) Failure to manage the internal communication in the NOC.
C) Failure to achieve organizational KPI.
D) Failure to resolve network faults.

Solutions: