Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud Service
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Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Users, Security and Resource Management | 18% | - Security Configuration
|
| Topic 2: Sales Foundation | 15% | - Sales Cloud Overview
|
| Topic 3: Application Composer and Customization | 20% | - Customization Framework
|
| Topic 4: Sales Configuration | 22% | - Sales Objects Setup
|
| Topic 5: Business Processes and Automation | 15% | - Automation Features
|
| Topic 6: Reporting and Analytics | 10% | - Analytics and Reporting
|
1Z1-1064 Exam — Your Questions
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The Oracle Engagement Cloud 2019 Implementations Essentials blueprint covers 6 domains — including Sales Foundation (15%), Business Processes and Automation (15%), Application Composer and Customization (20%). Budget your limited hours by weighting; the complete outline above lists every subtopic.
The Oracle Engagement Cloud 2019 Implementations Essentials is Oracle's certification exam for Oracle Engagement Cloud Service, at the Implementation Specialist level. It's among the most authoritative credentials in the field — for those aiming at Oracle careers, it's the first step. Related credentials include Oracle Engagement Cloud Certified Implementation Specialist.
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No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects. Vendors update eligibility rules over time, so verify the current requirements on the official page (official 1Z1-1064 exam page) before registering.
120 minutes for 70 questions. Time-pressed candidates should rehearse the clock: short timed sets on busy days, full simulations on free ones.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Select the correct procedure to enable the Audit History tab for Service Requests.
- A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
- B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
- C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
- D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
Correct Answer: C 🗳️
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. VBCS is a visual development tool for creating applications in DCS.
- B. DCS is a visual development tool for creating applications in VBCS.
- C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
Correct Answer: A,D 🗳️
What three things should you do once you have established a global default coverage?
- A. Create an ESS job to Aggregate Service Requests.
- B. Create an ESS job to Monitor Service Request Milestones.
- C. Use Application Composer to configure warning emails about milestone compliance events.
- D. Use Application Composer to include milestones on the Service Request Layout if desired.
Correct Answer: A,B,D 🗳️
What is the main function of the Data Security Policies?
- A. defines the data a particular user can see and/or modify
- B. defines the privileges and roles a particular user can have
- C. defines the views the application can access
- D. defines the actions a particular user can do
- E. defines the views or functionalities the user can access
Correct Answer: E 🗳️
Your customer has three service request child categories under the top-level service request category
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
- A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
- B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
- C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
- D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
Correct Answer: D 🗳️
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