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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which BEST explains why an organization might choose to engage external suppliers?

A) To minimize reliance on third-party providers
B) To maintain greater control and visibility over service delivery
C) To obtain capabilities that are difficult to develop internally
D) To remove the need for oversight, governance, and internal management

2. Which statement BEST explains the relationship between an organization's purpose and its operating model?

A) The purpose and operating model are unrelated because one focuses on customers and the other on internal processes
B) The operating model defines the organization's financial strategy to achieve its purpose
C) The operating model replaces the organization's purpose once the value chain is defined
D) The organization's purpose determines why it exists, while the operating model shows how it fulfils that purpose

3. Which term describes 'what an organization does for its consumers and other stakeholders and why?

A) Value chain
B) Value stream
C) Organization's purpose
D) Operating model

4. Which of the following BEST describes a release?

A) The addition, modification, or removal of anything that could affect services
B) A version of a product, service, or other configuration item made available for use
C) A cause, or potential cause, of one or more incidents
D) An unplanned interruption to a service or reduction in the quality of a service

5. Which will help solve incidents more quickly?

A) Target resolution times
B) Detailed procedural steps for incident investigation
C) Collaboration between teams
D) Escalating all incidents to support teams

Solutions: