Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C_TCRM20_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP CRM Master Data | 12% | - Product Master - Business Partner - Organizational Management |
| Topic 2: Interaction Channels | 12% | - Interaction Center - Mobile and E-Commerce Channels - Web Client UI |
| Topic 3: Administration & Reporting | 8% | - CRM Administration Console - Basic Reporting & Analytics |
| Topic 4: Transactional Processing | 8% | - Marketing Elements - Service Transactions - Sales Transactions |
| Topic 5: Technology & Integration | 12% | - Enhancement Framework - CRM Middleware & Data Exchange - BDoc & Error Handling |
| Topic 6: Business Scenarios | 8% | - Integration with SAP ERP - End-to-End Process Flows |
| Topic 7: Basic Functions | 12% | - Partner Processing - Pricing and Conditions - Billing and Revenue |
| Topic 8: User Interface & Navigation | 12% | - Web Client Customizing - Role-Based Menus |
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