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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A) Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
B) Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
C) Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.
D) Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

2. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
B) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
C) Each Asset will have a Service Appointment that will represent the work needed for each machine.
D) Each Account will have a Service Appointment that will represent the work to be done at the customer site.

3. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlement Templates
B) Work Order Record Types
C) Entitlements
D) Work Types

4. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Include a Match Fields work rule.
B) Assign a high efficiency score.
C) Link rules to Relevance Groups.
D) Check 'Keep TheseAppointments Scheduled'.

5. Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A) Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
B) Create the work skills using Setup. Manually as Resources.
C) Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
D) Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Solutions: