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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Guide users through complex processes
B) Display differentactions based on context
C) Display a 360° view of the customer
D) Allow customers to enter bill payment information

2. Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A) Use a house's address, size, and age of the building to determine an insurance premium.
B) Use the product color and capacity to determine the price of a product.
C) Use location and past usage to determine the monthly cost for an energy product.
D) Use risk factors for an insured item to determine different insurance product options.
E) Use rules to determine eligible insurance products based on a house's address and age of the building.

3. A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client. The client has specific business requirements that the script must meet.
What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

A) Ask the client to review the Omniscript with their internal team.
B) Assume that the Omniscript meets the client's business requirements without conducting a review.
C) Implement the Omniscript without comparing it with the client's business requirements.
D) Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.

4. A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers

A) Newport Design System
B) Menu elements
C) Actions
D) Data tables
E) Custom Styles

5. A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?

A) OmniScripts and DataRaptors
B) FlexCards and DataRaptors
C) OmniScripts and Integration Procedures
D) FlexCards and Integration Procedures

Solutions: