Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?
A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
C) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
D) Prices can be found in HP Care Pack Central.
2. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
A) 44%
B) 24%
C) 34%
D) 14%
3. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
A) Tracking and Recovery Services
B) Asset Tagging
C) Installation
D) Defective Media Retention
4. How should you counter the following objection?
"I can repair my devices myself."
A) HP Services give you predictability and greater control of TCO.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP Services ensure that your equipment stays up and running.
D) HP standard warranty offers limited support for a short time period.
5. When do HP Post Warranty Care Pack Services need to be registered?
A) within 30 days after the expiration of the warranty
B) within 10 days after purchasing the care pack
C) within 10 days after the purchase of the hardware
D) within 90 days after the purchase of the hardware
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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