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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?

A. Store photos as Salesforce Files related to the inspection record
B. Email photos to supervisors after each inspection
C. Upload images into Chatter posts only
D. Save image URLs in a text field

Question 2

Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

A. HR Service Center
B. Workplace Command Center
C. Workplace Strategy Planner
D. Employee Concierge
E. Employee Workspace

Question 3

A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?

A. Build nightly Batch Apex reports
B. Create separate list views for every processing stage
C. Export data every afternoon into spreadsheets
D. Create summary reports grouped by application stage and display them in dashboards

Question 4

A state agency manages license renewals. Applicants should automatically receive reminder emails 90 days before expiration, followed by additional reminders at 30 days and 7 days if the license has not been renewed. Which solution requires the least custom development?

A. Validation Rules with email alerts
B. Scheduled Flow with email actions
C. Manual email campaigns each week
D. Apex batch jobs for every reminder

Question 5

Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
D. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

Solutions: