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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A. /var/log/Avaya/dcm/event.log
B. /vat/log/Avaya/services/event.log
C. /var/log/Avaya/cs/evenUog
D. /var/log/Avaya/eventing/attivemq.log

Question 2

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
B. The customer web chat is connected but there but no agents available In Avaya Oceana.
C. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
D. The customer web chat is connected but there is a problem with the web chat snap-in.

Question 3

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A. Reboot the AES server and re deploy CSC service.
B. Match the correct CSC user password In AES and CSC service.
C. Change the CSC user password in AES server and reboot AES.
D. Redeploy CSC Service and reboot Oceana Cluster 1.

Question 4

To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
C. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
D. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe

Question 5

When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A. Avaya Aura Communication Manager
B. Avaya Aura Session Manager
C. Avaya Aura Experience Portal IVR Application
D. Avaya Aura Application Enablement Services

Solutions: