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Cisco 642-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - UCCX installation process
|
| Topic 2: UCCX Architecture and Components | - System requirements and deployment models
|
| Topic 3: Agent Desktop and Supervisor Functions | - Supervisor tools
|
| Topic 4: Reporting and Troubleshooting | - System troubleshooting
|
| Topic 5: Contact Center Scripting and Call Flows | - Call routing and workflow design
|
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