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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A. Basing decisions about the initiative on visible data
B. Ensuring everyone involved in the initiative is in agreement about it before starting
C. Communicating information about the initiative to other parts of the organization
D. Considering different methods of communication for the different audiences

Question 2

Identify the missing words in the following sentence:
A user is [?] that uses services.

A. a role
B. an organization
C. a team
D. a supplier

Question 3

Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

A. risk
B. problem
C. configuration item
D. change

Question 4

Which practice provides a communications point for users to report operational issues, queries and requests?

A. Relationship management
B. Service desk
C. Continual improvement
D. Incident management

Question 5

Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A. 3 and 4
B. 2 and 3
C. 1 and 4
D. 1 and 2

Solutions: