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PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam
PeopleCert ITIL Service Capability Service Offerings and Agreements ITILSC-SOA Exam validate the Candidates working knowledge of SOA to enable portfolio, service level, service catalog, demand, supplier and financial management. It also tests the Candidates have knowledge of five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. Candidate must have a strong understanding of how service offerings can be developed to support the needs of both the business and the user.
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More qualifications that candidates for such a test are to have include:
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Level Management | - Performance Management
|
| Topic 2: Organizing, Technology and Implementation | - Technology and Implementation Considerations
|
| Topic 3: Demand Management | - Demand Analysis
|
| Topic 4: Business Relationship Management | - Customer and Business Relationships
|
| Topic 5: Supplier Management | - Supplier Lifecycle
|
| Topic 6: Service Portfolio Management | - Service Portfolio
|
| Topic 7: Financial Management for IT Services | - Financial Processes
|
| Topic 8: Introduction to Service Offerings and Agreements | - SOA Context
|
| Topic 9: Service Catalogue Management | - Catalogue Structure and Maintenance
|
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